Issue link: http://digital.canadawide.com/i/201540
- , - g - o d e - m l automotive CAA Roadside Assistance Service at your fingertips by Kevin Lane CAA Roadside Assistance is a major member benefit at any time of the year but especially during the winter months, which can be unpredictable with ice, snow, wind chill and freezing temperatures. To help members with their roadside assistance needs, CAA Saskatchewan provides the following three excellent services. 1. CAA Saskatchewan's Roadside Assistance Express Service is an automated system that receives and dispatches service when you require roadside assistance at your home address. "We've maintained the Roadside Assistance Express exclusively for our valued CAA members to help them when they're relying on us for service," says Fred Titanich, president of CAA Saskatchewan. "The Express Service reduces long telephone waits for members who live in the city, and call centre staff are able to respond to more complex calls that involve stranded motorists, vehicles blocking traffic or other types of serious emergency situations." Here's how it works: • CAA members who are safe at home and need emergency road service can call 1-800222-4357, which is also the same phone number for Roadside Assistance Express. • CAA members who are stranded and are in need of immediate attention are advised to call 1-800-222-4357 and to wait for the Roadside Assistance Express Service prompt. • When using the Express Service, be calm and patient. Listen carefully to the prompts. Wait for the express system to complete each sentence – then provide your answer. It should only take about 90 seconds for you to provide your information. • Roadside Assistance Express Service ensures that calls are answered immediately and will also cut valuable minutes off the delivery time for every call. • The system or dispatcher immediately sends your information to the tow truck/ facility nearest to your location. iStock p38-41_Automotive.indd 41 • The Roadside Assistance service vehicle arrives at your home location to provide the required service. A typical conversation will include the following basic questions: • Are you safe at home, calling from your home address? • Please verify your phone number and home address. • What is your membership number? • What is the make, model and colour of your vehicle? • What is your first name and last name? • What service do you require today? Under normal conditions, the tow truck should arrive within 45 minutes. Please remember to have your membership card and photo identification available for the service provider. The CAA Roadside Assistance Express Service is available in Regina, Saskatoon, Weyburn, North Battleford, Prince Albert, Moose Jaw, Yorkton, Saskatoon and Estevan. Calls from rural areas will continue to be processed as per current practice. 2. Roadside Assistance Online is a convenient option for requesting roadside assistance via your CAA online account. Just click on caask.ca/automotive/road side-assistance and follow the prompts to log in to your online account. You will then be redirected to Roadside Assistance Online to complete your request. 3. The CAA Mobile App, available on iPhone, Android and BlackBerry, allows members to access CAA services, including roadside assistance. Download the app from caask.ca/about-caa/get-connected/ caa-mobile (you'll need your membership number), then select the roadside assistance button. It's that easy. CAA Saskatchewan appreciates feedback from CAA members to help us evaluate and enhance our roadside assistance services. With the help of our dedicated CAA contractors throughout the province, we will continue to provide the best possible emergency service. Kevin Lane is vice-president, Automotive Service, at CAA Saskatchewan. Westworld >> w i n t e r 2 0 1 3 41 13-10-18 10:23 AM