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Issue link: http://digital.canadawide.com/i/1501233
72 BCBUSINESS.CA JULY/AUGUST 2023 Telus Health is committed to revolutionizing access to health care and we are doing this across a wide spectrum of services, includ- ing our mobile Telus Health for Good vans, which are reconnecting people experienc- ing homelessness to critical health support; to our MyCare service that is helping sup- port 800,000-plus British Columbians who do not have access to a family doctor; to our mental health care support for employers who want to help their employees; to our innovative pharmacy solutions that are providing Canadians with fast and reliable online access to prescription medications and refills and so much more. We know our unrelenting drive to innovate in this space and to solve unmet needs sometimes chal- lenges the status quo; we also know that our customers and patients are grateful for the support they receive from Telus when and where they need it. We are partners with government and are committed to working together to improve health care and out- comes for the communities we serve. How have you dealt with overcoming adversity in shaky economic conditions, whether it be 2008 or now? An unpredictable or unstable economic environment is not easy to navigate; how- ever, we have numerous levers at our dis- posal to ensure we overcome any adversity that comes our way. Disruptions also bring opportunities that you have to seize to accel- erate beneficial change and keep ahead of your competitors. While we have weath- ered many storms, we have a proven track record of success. When looking back over the 20-year period from 2003, Telus has generated an impressive total shareholder return of 1,372 percent, surpassing the TSX by 925 percent and the MSCI by 1,139 per- cent. This story is consistent: we have deliv- ered globally, leading shareholder returns over the past five, 10 and 15 years as well. Regardless of the landscape, our priority will always be our team, our customers and our communities. What are the qualities you look for in a potential employee? Our Telus values accurately reflect the quali- ties I seek: a belief in putting customers and communities first, an ability to embrace change and innovate courageously and a desire to grow through spirited teamwork. How would you describe the workplace culture at Telus? The high-performance culture at Telus is the best in the world. Others can try to imitate our products and services, but a unique and genuine culture of caring cannot be replicated. Importantly, Telus is committed to fostering equality of opportunity, build- ing a diverse team and creating a workplace where our team members feel a strong sense of belonging. What still excites you today about running Telus? The opportunity to work with our passion- ate team members keeps me motivated, energized and excited to get out of bed in the morning—I truly believe there is not a better place to work or a better team to work alongside on the planet. When you are answering opportunities in respect of some of the most important challenges facing our planet, from human health outcomes and food security to bridging digital divides and income disparities to leveraging technology advancements to repair our environment... you feel blessed to have this role and these responsibilities. Doing this work with people you love and care about is quite the bonus. n "Show me a mistake-free environment, I'll show you an innovation-free environment. Risk, mistakes and positive change are mutually inclusive; how we build cultures that embrace this axiom is key."