With a mission to inform, empower, celebrate and advocate for British Columbia's current and aspiring business leaders, BCBusiness go behind the headlines and bring readers face to face with the key issues and people driving business in B.C.
Issue link: http://digital.canadawide.com/i/1501233
which rank amongst the best on a global basis, consistently earning global accolades from independent, third-party organiza- tions. This includes being named number one for the speed, quality, user experience and expansiveness of our networks from global analytics companies: U.K.-based Opensignal, U.S.-based Ookla, U.S.-based PCMag and Canada-based Tutela. This is important, as reliable networks are the backbone of digital economies and societies, enabling positive outcomes for us all. Telus's global-best networks ensure that everyone can stay connected to what matters most, including health care, safe and healthy food, online education, friends and family and remote working... all with the accompany- ing environmental benefits. Telus is also a world leader in brand value and resonance; the $10.3 billion Telus brand ranks as one of the top 10 most valuable brands in Canada by Brand Finance. You mentioned Telus Health. Do you think eventually we'll get to a point where the Telus model is accepted by both the government and the public as being a positive for our health-care system? Are we there already? JULY/AUGUST 2023 BCBUSINESS.CA 69 improving food outcomes; enabling connec- tivity in even the most remote regions of our country; bridging time and distance with our technology to reduce carbon emissions through our virtualized communications services; and helping those citizens most in need of our support in communities around the world through volunteerism and philan- thropic investments. How about the other side of the coin. Are there one or two decisions you've made over the years that you regret? I do not believe in having regrets, as we learn more from failure than we do from success. As a leader, it is important to take calculated risks, and, if unsuccessful, to leverage the learnings as building blocks to future success. Show me a mistake-free environment, I'll show you an innovation- free environment. Risk, mistakes and posi- tive change are mutually inclusive; how we build cultures that embrace this axiom is key. Indeed, I have learned over the years that the positive impact on a company's cul- ture is even more profound when you recog- nize an individual or team for exemplifying organizational values in pursuit of a laud- able goal that was ultimately not realized. This type of action truly distinguishes elite leaders, building a culture of innova- tion owing to a courage and conviction to treat today's mistakes and disappointments as tuition value and learning opportuni- ties for tomorrow's successes. This belief is woven into the fabric of our culture at Telus, where one of our core values is to embrace change and innovate courageously, within a voracious, continuous learning and improvement environment. What does Telus do better than its competitors? Our Telus team has an unmatched perfor- mance culture, epitomized through our relentless focus on our Customers First priority, delivering global-best customer experiences. We also have an unparalleled dedication to our global leadership in social capitalism, giving back more to our commu- nities—with our hearts, our hands and our philanthropy—than anyone else. Further- more, we boast a highly differentiated asset mix—from Telus Health to Telus Agricul- ture & Consumer Goods and Telus Interna- tional—to not only drive positive operational and financial results, but also to address today's most pressing social challenges and improve human and social outcomes around the world. This is possible thanks to Telus's wireless and wireline networks, He said, 'Embrace technology as a way to enhance our quality of life, but do not forget that it is not, and it never will be, a substitute for authentic human compassion.'"