contents
y
September 2014 BCBusiness 7
September 2014
cover & Above: pAul JoSeph
volume 42 Number 9
12 Editor's dEsk
Why it's time to kill
the gratuity.
14 fEEdback
You tell us.
Frontlines
16 training
The provincial
government is
"re-engineering"
its education
system, allocating
more resources
to programs and
institutions that
deliver "in-demand"
jobs for graduates.
A look at the winners
and losers.
19 tourism
Darren Huston—the
Hope, B.C.-born
CEO of Priceline
Group—explains how
his company (which
includes Booking.com,
Priceline.com,
Kayak.com and a
host of other sites)
hopes to steal a page
from his ex-employer
Microsoft.
23 transportation
A new trade deal with
South Korea means
good news for one
automotive import
dock in Richmond.
25 rEtail
Why Canada lags
behind the rest of the
developed world in
online retail sales—and
why it matters.
Cover Story
A Brand New Ball Game
From curve balls to change-ups, the sport of running a small business is full
of daily surprises. We look at some of the unexpected hurdles faced by B.C.
entrepreneurs—and how they overcame those challenges to conquer the
marketplace. by Steve Burgess
Features
A Calculated Move
Western Canada's leading research institution has turned to an acclaimed
mathematician to lead it into the next phase of its evolution. The surprising
rise of
UBC's "presumptuous" new president, Arvind Gupta. by Richard Littlemore
The Tipping Point
The North American restaurant industry is stuck with an outdated business
model, where customers control how and where a restaurateur's revenues are
distributed. One Parksville businessman hopes to change that. by Anicka Quin
34
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42
The fasT lane
Cupcake Girls Heather White and
Lori Joyce are riding high after a
bumpy start to their franchise.
