BCBusiness

December 2017-January 2018 Best Cities for Work in B.C.

With a mission to inform, empower, celebrate and advocate for British Columbia's current and aspiring business leaders, BCBusiness go behind the headlines and bring readers face to face with the key issues and people driving business in B.C.

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COPyRiGhT niGEl hORslEy dECEMBER/JAnuARy 2018 BCBusiness 45 Dragan ended up in Vancouver in 1983. With a couple of partners, he opened the rst version of Reckless—called Reckless Rider Cyclery—in May of '86, catching the Expo wave. Dragan supplemented his income by working nights as a waiter at the Hotel Vancouver, and the bike shop thrived at rst. But four years later his partners forced him out, and the business itself lasted only another year. His next venture, a commercial construc- tion company, soon gained traction. "We built the Starbucks in the old Manhattan Building at Burrard and Thurlow," Dragan recalls. "That was a big contract for us." But on Boxing Day 1992, he noticed moving vans outside the cycle shop at West Second Avenue and Fir Street—the former location of Reckless Rider. Dragan, who felt he had learned a lot since his rst Reckless experience, had never lost the bike bug. Striking a deal with the landlord, he opened Reckless the Bike Store in February 1993. Dragan was determined to concentrate on customer service, drawing on his experience as a waiter in the '80s along with the business savvy gained in construction. "I know how to take money out of their wallets and leave smiles on their faces," he says. In 2000 he launched the Reckless location at the foot of Davie. Dragan was content to stick with what he knew—electric bikes weren't his thing. But in 2011 a kid named Tony Sun started hanging around the shop. He and Melody Chan had just launched a line of electric bikes called eProdi¡y. Dragan agreed to put some of their stock on the "oor. "As Paul puts it, we started dating before we got married," Sun recalls. In early 2014, the relationship bloomed into a full-"edged Reckless e-bike shop on Hornby Street, managed by Sun. "He was our rst dealer," Sun says. "It was huge for us." The Reckless family had grown to three. Dragan, who started with just three sta¢, now employs a seasonal high of 22. One of his seasonal employees, Battersby had started work at the Davie Street location in the summer of 2013. "He talked a tremendous amount," Dragan says. "We tried to use him in the store, but he would say inappropriate things, especially to women, like 'I bet you'd look better if you wore tighter shorts'—you know, weird stu¢. We said, 'We can't have that guy in the store.' So no problem, he's in the basement assembling bikes." Dragan owned a rental property in Kerrisdale that was occupied by a mentally challenged man named Joel, the son of a family friend. Over the summer, Battersby and Joel became beer-drinking buddies. One day in August, Battersby approached Dragan with a proposal: "'Joel's got an extra room "We tried to use [Battersby] in the store, but he would say inap- propriate things, especially to women, like 'I bet you'd look better if you wore tighter shorts'—you know, weird stu•" — Paul Dragan, owner, Reckless Bike Stores mAN dowN physician Clifford Chase (right) attends to a wounded paul Dragan in June 2014

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