Communicator

Fall 2016

Communicator, the semi-annual magazine of Motion Canada, is packed with business insight, industry news and personal tips.

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18 COMMUNICATOR F E AT U R E T THE TERM "VALUE ADDED" IS RAPIDLY becoming an overused buzz phrase, but in Motion Canada's shops across the country it's rarely uttered – mainly because instead of talking about it, crews are too busy providing it to their customers. Of course, acquisitions and shop mergers have historically helped Motion to exceed customers' needs in a timely manner, and the newest is this December's merger of Motion's London, Ontario, shop, managed by Jeffrey Maxwell, with Hamilton ON09, run by Steve Pieterse. But due to Motion's proclivity for hiring right and then stepping back, each shop operates more or less autonomously, and as a result much of Motion's ability to add value is generated internally. "In an ever-changing marketplace, versatility, adaptability and flex- ibility are some of the key ingredients to our continued success," says Pieterse. David Boyer, workshop director of QC36 in Saint-Laurent, Quebec, says, "At my shop, we've been doing quite a bit of nip-and-tuck improvements over the past year, with a focus on cross-training. As a result, we have a fairly new gearbox and revamped driveshaft divisions that already represent roughly 50 per cent of our business and serve customers across Canada." Ian Miller, branch manager of AB08 Fluid Power/Panel Shop in Calgary, says, "One of the many great things about Motion is that, Strength in Numbers Motion Canada's growing network of shops serves customers, supports partners b y R o b i n b R u n e t © iStock / pixhook Motion's shops are autonomous but integrated, bringing versatility, adaptability and flexibilty to the marketplace

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