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W H AT YOU SA ID
feedback
Survey Says
Reader Michel Falcon was happy
to read our September feature on
customer service ("At Your Service,"
September 2015), particularly some
of the survey •ndings on how British
Columbians view service in the
province. "Please continue to
produce more customer-experience-
management-related content—the
province needs it!" Falcon sees cus-
tomer service improving locally but
says more needs to be done by way
of better training, smarter hiring
and rewarding those who provide
good service. Kelly Grant (@The__
Real__kg) chimed in on Twitter that
she particularly liked the accompa-
nying story on competition in the
high-end retail market ("Retail Show-
down," September 2015): "Thanks
@bcbusiness for a great read on the
luxury shopping market in #
YVR."
S peak ing o f S er vice . . .
Steve Burgess's story
about Vancouverite Paul
Davidescu and his restau-
rant search app Tangoo
("After the Dragon,"
September 2015)–an app
Davidescu calls "a pocket
concierge"–elicited kudos
from several followers,
including The Network
Hub (@thenetworkhub):
"Reading about our good
friends @TangooNights in
@bcbusiness–congrats
guys! We know how
hard you've hustled";
and FrontFundr (@
FrontFundr): "Great read
from @bcbusiness on
how @TangooNights is
enhancing your dining
experience."
Knowing When to Hold
'em–and When to Fold 'em
Twitter also lit up for Jim Lightbody, new boss of the B.C.
Lottery Corporation ("The Conversation," September 2015).
But Penultimate Squire (@penultsquire) took issue with our
question to Lightbody about similarities between the gaming
business and packaged goods (he formerly worked in marketing
with Procter & Gamble): "Wow. Optically probably not a great
time to make a laundry analo˜y to casinos."
Culture Vulture
Spending on the arts—particularly in light of a controversial
and •nancing-plagued attempt to build a new Vancouver Art
Gallery—is always a hot topic with readers. Many responded
favourably to Trevor Melanson's graphic look at some of the
B.C. arts institutions with new spaces on the drawing board
("A Wing, a Prayer—and a Building," September 2015). Wrote
Cindy Ferrie (@cindyferrie): "Hoping we get some new arts
and culture venues in BC!"
