OCTOBER 2015 BCBusiness 51
R U N N E R † U P
r a o u l m a l a k
[ C E O , T H E A N S A N G R O U P ]
i
f you've set foot in a
funky o"ce space in
downtown Vancouver
lately, chances are
Fusion Project Management
Ltd. was behind it. The
Vancouver-based design-
build project management
company has planned
and designed o"ce space
for Hootsuite, Sony Pic-
turesµImageworks and other
corporate clients in the
technolo«y, entertainment
and real estate sectors. The
company, founded in 2005
by Nicholas Boyd, helps
its clients suss out the best
o"ce space, plan its design
along with outside teams
and then determine the
budget required to pay for it.
The trend toward attracting
and retaining talent with a
functional o"ce space has
propelled sales, which are
up more than 20 per cent
each year since 2012. "People
are trying to ¡gure out how
to create an environment
that is going to promote
productivity and longevity
of sta. Space is a canvas for
that." —B.B.
W
hen some people think of the construc-
tion industry, strong customer service
doesn't usually come to mind. Raoul
Malak has made it his mission to
change that. The
CEO of the Richmond-based Ansan
Group has been repeatedly saying please and thank
you to his clients since taking over the traffic and
construction company 12 years ago–a politeness he
developed working in hotels for 16 years. He says his
industry has suffered from a lack of professionalism,
training and decorum.
"I wanted to influence the construction side of
the business by providing hotel service," says Malak.
"When someone gives you money, the reply always
should be, 'Thank you very much. What else can I do
for you?' That's the principle we follow." Changing
the workplace culture wasn't easy, he says, but the
results have been remarkable. The company has
grown from 50 employees and $1.5 million in sales
in 2003 to more than 400 employees and $30 million
in sales today. His goal is to hit $50 million by 2017,
through both internal growth and acquisitions. –B.B.
R U N N E R † U P
n i c h o l a s b o y d
[ P R E S I D E N T, F U S I O N P R O J E C T M A N A G E M E N T ]
