BCBusiness

September 2015 The Small Business Issue

With a mission to inform, empower, celebrate and advocate for British Columbia's current and aspiring business leaders, BCBusiness go behind the headlines and bring readers face to face with the key issues and people driving business in B.C.

Issue link: http://digital.canadawide.com/i/553904

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bcbusiness.ca september 2015 BCBusiness 55 The Companies We Love to Hate—or Just Love On a 10-point scale where 10 means "excellent" and 1 means "poor," how would you rate the service you get from a banking institution overall? On a 10-point scale where 10 means "excellent" and 1 means "poor," how would you rate the service you get from a cellphone provider overall? 70% 60% 80% 90% 74% is industry average 74% royal BanK oF canada (rBc) 47% rogers 41% Bell 44% Fido 52% telus 66% virgin 78% Koodo 60% MoBilicity 25% Wind 75% coast capital savings 79% vancity 62% BanK oF Montreal (BMo) 61% scotiaBanK (BanK oF nova scotia) 71% HsBc 63% canadian iMperial BanK oF coMMerce (ciBc) 87% toronto doMinion BanK (td) 80% 70% 60% 40% 30% 20% 49% is industry average Everybody has an opinion about their bank or cellphone provider. Here's what British Columbians said about theirs in our survey percentage of responses ranking 8 out of 10 or higher percentage of responses ranking 8 out of 10 or higher

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