bcbusiness.ca september 2015 BCBusiness 55
The Companies We Love to Hateāor Just Love
On a 10-point scale where 10 means "excellent" and
1 means "poor," how would you rate the service you
get from a banking institution overall?
On a 10-point scale where 10 means "excellent" and 1 means
"poor," how would you rate the service you get from a
cellphone provider overall?
70%
60%
80%
90%
74% is
industry
average
74%
royal BanK
oF canada
(rBc)
47%
rogers
41%
Bell
44%
Fido
52%
telus
66%
virgin
78%
Koodo
60%
MoBilicity
25%
Wind
75%
coast
capital
savings
79%
vancity
62%
BanK oF
Montreal
(BMo)
61%
scotiaBanK
(BanK oF nova
scotia)
71%
HsBc
63%
canadian
iMperial BanK
oF coMMerce
(ciBc)
87%
toronto
doMinion
BanK (td)
80%
70%
60%
40%
30%
20%
49% is
industry
average
Everybody has an opinion about their bank or cellphone provider.
Here's what British Columbians said about theirs in our survey
percentage of responses ranking 8 out of 10 or higher
percentage of responses ranking 8 out of 10 or higher