bcbusiness.ca
Now thinking specifically
about companies that you have
dealt with over the phone in
the past year, how often was
the staff you dealt with…?
The quality of service in stores
and over the phone
september 2015 BCBusiness 53
Thinking specifically
about stores that you have
visited in the past year in your
municipality, how often was
the staff you dealt with…?
Ease of navigation through a
store or e-commerce site
Compared to five years ago, would you say it's easier, the
same or harder to find your way through a store?
22% ...easier
60% ...same
19% ....Harder
0% ...... Not sure
55% ...easier
28% ...same
2% ......Harder
16% ....Not sure
11% ....easier
64% ...same
22% ...Harder
2% ......Not sure
47%....easier
36% ...same
7% ......Harder
10%....Not sure
8% ...... easier
46% ...same
43% ...Harder
2% ......Not sure
36% ...easier
31% ....same
17% ....Harder
16% ....Not sure
Compared to five years ago, would you say it's easier, the
same or harder to find your way through an e-commerce
website?
All the
time
easier
most of
the time
the same
Only some
of the time
Harder rarely Not sure
Never
providing
good-quality
service
providing
good-quality
service
Willing to
solve your
proBleMs
Willing to
solve your
proBleMs
distracted
and
indiFFerent
distracted
and
indiFFerent
courteous
and Kind
courteous
and Kind
attentive
to your
needs
attentive
to your
needs
52%
49%
52%
65%
22%
52%
24%
3%
1% 2%
33%
38%
37%
5%
5%
7%
8%
23%
35%
8%
8%
5%
9%
6%
6%
7%
11%
12%
4%
52%
13%
45%
32%
10%
14%
30%
2%
47%
48%
59%
19%
6%
39%
29%
5%
35%
35%
35%
2%
18-34
18-34
35-54
35-54
55+
55+
s t o r e o v e r a l l
e - c o M M e r c e o v e r a l l
B y a g e
B y a g e
56%
