The Agenda
T o D o
Nourishment for the corporate mind and soul
buy
ExpErtConnECt soft-
warE by Humanify
Put aside the sci-fi-sounding
company name and
think how much
more effective
customer service
would be if customers were
matched to information and
personnel that best address
their questions. Embedded in
either an app or site, this cloud-
based platform shifts the focus
of customer service technology
from company efficiency to
customer effectiveness.
Saas pricing; humanify.com
go
buildEx VanCouVEr
All about buildings for the people
who love them: with two full
days of seminars, displays and
speakers, this annual trade show
and conference covers everything
from design and construction to
the furnishing and operation of
commercial buildings. Vancouver
Convention Centre, February
25 and 26 $25 (free before Febru-
ary 5); buildexvancouver.com
read
tEll EVEryonE:
wHy wE sHarE and
wHy it mattErs
by alfred Hermida
Before you start exploring the
benefits of a Luddite existence,
keep in mind that, according
to UBC journalism professor
Alfred Hermida, social media is
just the latest method of human
communication, and the same
type of controversy
it provoked also
occurred when
printed matter
overtook word of
mouth. Double-
day Canada
$29.95
learn
GiVinG EffECtiVE
spEECHEs and
prEsEntations
Often overlooked in the climb
up the career ladder, effective
speech-making and presentation
skills can prove unexpectedly
valuable, especially when it
comes to delicate negotiations
or crisis management. Two
full-day Saturday sessions cover
everything from voice and
body language to creating
and using effective visuals.
SFU Continuing Stud-
ies, SFU Harbour Centre,
February 19 and 26, 8:30
a.m. to 4 p.m.; $610; sfu.ca/
continuing-studies/courses
hear
JoHn Clinton,
CEo, EdElman Canada
Companies need to focus their
attention on gaining and retaining
the public's trust. As chairman of
Edelman Canada, John Clinton
heads up the Canadian operations
of the public relations giant and
will be presenting new 2015 Edel-
man Trust Barometer data in this
Vancouver Board of Trade event.
Pan Pacific, February 2
$138; $69 for Board of Trade mem-
bers; boardoftrade.com/events
28 BCBUSineSS fEBrUAry 2015
