BCBusiness

February 2015 Why they Give

With a mission to inform, empower, celebrate and advocate for British Columbia's current and aspiring business leaders, BCBusiness go behind the headlines and bring readers face to face with the key issues and people driving business in B.C.

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B.C.'s Most Loved Brands OVeraLL "brand LOVe" sCOre 36 BCBusiness February 2015 This year's list of B.C.'s most loved brands—our second annual rank- ing, done in partnership with market researchers Ipsos—is a mixture of the expected and the unexpected. On the expected front: the domi- nance of retailers and restaurateurs among the top 20—names like Save-on- Foods (this year's No. 1) and London Drugs (last year's No. 1), White Spot and A&W. These are among the most-storied brands in the province, and British Columbians continue to show the love to homegrown talent. On the unexpected side? The surprise debut of Vancouver International Airport at No. 5 on the list. So how exactly does an airport—host to so many stressed-out travellers, lost luggage, grounded flights and missed connections—do so well? Michael Rodenburgh, Ipsos's executive vice-president for Western Canada and the Pacific Northwest, explains. "The data is telling us that people perceive them to be an extremely inno- vative and unique airport experience," he says. "The experience of f lying through YVR is so dramatically different than the average airport, and travellers recognize and appreciate what they've done to change the customer experi- ence." (For more on how YVR has suc- ceeded, turn to "Flying High," p.32.) To develop this year's list, Ipsos sur- veyed 1,349 British Columbians between November 3 and November 16, 2014, Show Me love We go behind the numbers with Ipsos's Michael rodenburgh to understand which b.C. brands you heart the most–and why saVe-On-FOOds LOndOn drugs bCaa purdys bC HydrO WHIte spOt Future sHOp sun-rype teLus VanCOuVer CanuCks a&W CHeVrOn paCIFIC bLue CrOss best buy tHrIFty FOOds bOstOn pIzza tHe VanCOuVer sun ICbC VanCOuVer InternatIOnaL aIrpOrt (yVr) paCIFIC natIOnaL exHIbItIOn (pne) score 170 160 150 140 130 120 110 100 90 80 70 60 50 40 30 20 10 0 1 (3) 2 (1) 3 (9) 4 (new) 6 (7) 7 (4) 8 (13) 9 (5) 10 (11) 11 (6) 12 (26) 13 (18) 14 (10) 15 (17) 16(20) 17(19) 18(21) 19 (15) 20 (16) (2014 rank In braCkets) 5 (new) * average brand score *

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