SPECIAL FEATURE
E D U C A T I O N F O R P R O F E S S I O N A L S
software, critical thinking to evaluate and
implement new technologies effectively, and
strong problem-solving abilities to address
technological challenges," Dr. Makhoul says.
Clarke says some of the critical skills for
keeping up with workplace technology have
less to do with technical ability and more
with personal mindset. "Curiosity, resilience
and a willingness to take risks are key," she
says. "Adapting to rapid changes requires
patience, persistence and practice—essentially
a commitment to continuous learning."
Despite a common misconception that
people can master new technologies simply
by watching video tutorials or following job
aids, Clarke cautions against underestimat-
ing the importance of context, coaching, and
connection.
"It's not just about learning how to
use software—it's about understanding
its applications, solving problems, and
thinking critically," she says. "That's why
our technology courses don't just teach
participants how to use programs; they also
focus on essential skills like communication,
critical thinking and planning."
Continuing Studies at UVic's Micro-
certificate in Administrative Technology,
for example, includes a Microsoft Office
bootcamp where learners gain proficiency
in MS Office tools, but they also build skills
in digital communication within a business
environment.
UCW's MBA program students have the
opportunity to acquire deep disciplinary
knowledge in at least one area (including
Business Analytics, Marketing, HR,
Accounting and Leadership), giving them
an understanding of systems that are
comprised of interconnected components of
people, technology and services.
"Their ability to function as adaptive
innovators and cross boundaries between
disciplines leads them to hit the ground
running, helping organizations run smooth-
ly and advancing companies' services and
products, which sets those businesses apart
from their competitors," Dr. Makhoul says.
There is no question that staying updated
with the latest technologies helps profession-
als maintain a competitive edge, improve job
performance, and adapt to new methods and
tools that can optimize workflows. "It also
helps in career growth, as familiarity with
emerging technologies can open up new
opportunities and roles," says Dr. Makhoul.
Although the fast pace of technologi-
cal advancement can be overwhelming,
professionals looking to build their skillsets
in this area should remember, if you're
feeling that way, so are others. "Taking a con-
tinuing education class with others, wheth-
er in person or online, provides people with
a supportive and stimulating environment
to learn, practise, make mistakes and net-
work with others," Clarke says. "Learning is a
shared journey, not a solitary challenge."
Learn more about professional
development and upskilling at
Continuing Studies at UVic at
continuingstudies.uvic.ca and at
University Canada West at ucanwest.ca
CONNECT:
University Canada West
@ucanwest
@ucanwest
@ucanwest
@university_canada_west
@ucanwest
Continuing Studies at UVic
@UVicContinuingStudies
@UVicContinuingStudies
@uviccontinuingstudies
UNIVERSITY
CANADA
WEST
"
In recent years,
technology has
transformed the
workplace and changed
how many people do
their jobs by enabling
automation of routine
tasks, fostering remote
and hybrid work
environments and
enhancing data analysis
capabilities. "Tools like
cloud computing, AI and
collaboration platforms
have streamlined
operations and
increased productivity."
–DR. BASHIR MAKHOUL,
president and vice-chancellor,
University Canada West (UCW)
