management firm, to enter a doc bot
in Innovate BC's AI Justice Challenge.
Held in partnership with the B.C.
attorney general's office and the min-
istry of citizens' services, the contest
aims to encourage automation and
tech adoption in the legal industry.
At press time,
AOT's bot had made
the final round. But even if it doesn't
win, private firms will probably adopt
the AI;
CGI and iManage already
supply similar services to many U.S.
law firms.
BANKING Coast Capital Savings
turned to robotic process automa-
tion (RPA)
to give its employees a
break from repetitive tasks–only to
find it also saved money. Surrey-
headquartered Coast Capital, which
uses
RPA to update bank account
codes more often than manpower
alone would allow, is the first Cana-
dian credit union to do so, according
to Deloitte. Last year it built its
own software to harness this AI,
saving an estimated $1 million in
development costs. The credit union
deployed the program in March
2018, just in time for
RRSP season.
Coast Capital found that
RPA did
the equivalent of three people's
workload, so it didn't have to hire
more seasonal staff.
MAY 2019 BCBUSINESS 37
A B O U T O U R S U RV E Y
Vancouver-based Mustel Group, led by owner Evi Mustel, conducts market research for
clients that include Telus Corp., the City of Vancouver and London Drugs, and is a regular
contributor to BCBusiness. In March, Mustel interviewed 501 Metro Vancouver residents
on topics related to the future of work, narrowing this group down to the 274 employed
respondents for certain questions. Some results do not total 100 percent due to rounding.
Machine
Learning
Mustel asked
274 people em-
ployed in Metro
Vancouver:
How concerned
are you about
the impact of
technological
advances
such as artificial
intelligence and
automation on
your job?
n Very concerned: 10.7%
n Somewhat concerned: 15.6%
n Not very concerned: 28.8%
n Not at all concerned: 44.2%
n Don't know: 0.7%
n Very concerned: 3.7%
n Somewhat concerned: 11.5%
n Not very concerned: 33.7%
n Not at all concerned: 51.1%
n Very concerned: 13.1%
n Somewhat concerned: 17.1%
n Not very concerned: 27.0%
n Not at all concerned: 41.8%
n Don't know: 1.0%
Rest
of Metro
Vancouver
Overall
City of
Vancouver
Partners
Sponsors
Applied Arts, BCBusiness, BrainStation, .design, Domtar, Glenmore, Hemlock, Hero Images,
Jayme Cowley Media Co., Mitchell Press, Rick Etkins, The Creative Group, Total Graphics
DesignThinkers
Vancouver 2019
FEATURED SPEAKERS
May 28 & 29 @ Vancouver Playhouse
REGISTER NOW
designthinkers.com/van
Moira Cullen
VP & Global CD at Method
Austin Kleon
Best-selling Author & Artist
Jenny Lam and
Hillel Cooperman
Senior VPs, UX Design at Oracle
Karin Fong
Founder of Imaginary Forces
Leland Maschmeyer
Chief Creative Officer of Chobani
Eric Snowden
Senior Director of Design,
Digital Media at Adobe
