BCAA

@ Your BCAA 4 BCA A .COM FALL 2018 FOLLOW US Visit your nearest BCAA Service Location. Or call us at: 1.888.268.BCAA (2222) Road Assist Quick-Dial: Just dial *222 on your cellphone within Canada FIND US BCAA 4567 Canada Way Burnaby, BC V5G 4T1 Email: bcaamagazine@bcaa.com WRITE US advertising in bcaa magazine does not indicate an endorsement by the british columbia automobile association. ® CAA, CAA Plus, Away From Home, CAA Plus RV and Approved Auto Repair Services are trademarks owned by, and their use granted by, the Canadian Automobile Association. ® AAA, CampBook, Show Your Card & Save, TourBook and TripTik are trademarks owned by, and their use granted by, the American Automobile Association. BCAA Magazine is published four times a year by Canada Wide Media Limited, #230-4321 Still Creek Drive, Burnaby, BC V5C 6S7. Phone 604.299.7311. Copyright 2017. All rights reserved. No part of this magazine may be reproduced without written permission. Send change-of-address notices (both old and new address), the covers of undeliverable copies and subscription orders to: BCAA Magazine, P.O. Box 6680, Vancouver, BC V6B 4L4 or telephone 1.888.268.2222. Printed in Canada by tc.Transcontinental. ISSN 0316-0315. Publications Mail Product Sales Agreement #40065475. The statements, opinions and points of view expressed in articles published in this magazine are those of the authors, and publication shall not be deemed to mean that they are necessarily those of the British Columbia Automobile Association, the publisher, editor, Canada Wide Media Limited, or BCAA Holdings Ltd. The publishers cannot be held responsible for unsolicited manuscripts and photographs. fa l l 2018 . vo l u m e 44 . n u m b e r 3 editor KIRSTEN RODENHIZER art director REN REED production manager KRISTINA BORYS production support technician INA BOWERBANK BCAA MAGAZINE MARKETING senior vice president & cmo BRENT CUTHBERTSON director brand experience JAMES McDERMOTT brand marketing ERIN TARAMPI, ANGELA HOLLETT chairman, ceo PETER LEGGE, O.B.C., LL.D (HON) president SAMANTHA LEGGE, MBA senior vice-president/integration BRAD LISKI vice president/content marketing RYAN McKENZIE vice president/digital KEVIN HINTON vice-president/sales REBECCA LEGGE (ON LEAVE) director/hr JOY GINETE-COCKLE director/accounting SONIA ROXBURGH, CGA, CPA executive creative director RICK THIBERT director/editorial MICHAEL McCULLOUGH director/production KIM McLANE director/circulation TRACY McRITCHIE, BBA director/sales BRIANNE HARPER systems administrator BRIAN FAKHRAIE erp systems analyst EILEEN GAJOWSKI accounting TERRI MASON circulation JACQUIE AITKEN, RHIANNON JONES, KELLY KALIRAI, LORI NORTH executive assistant/marketing associate HEATHER VINCE Paper – Post-Consumer Recycled Content 10% 2,649 litres of wastewater flow saved 4.54 kg solid waste not generated 861.84 kg greenhouse gases prevented 1.2 million BTUs energy not consumed Printed with vegetable-based ink Environmental impact estimates were made using the Environmental Paper Network Paper Calculator Version 3.2.1. For more information visit www.papercalculator.org. BCAA has ranked number one and received the J.D. Power award for "Highest in Customer Satisfaction among Home Insurers in Western Canada". We feel this award is not only about our high-quality insurance products and service from our insurance experts, it's very much about you, too – our customers. You drive us to improve each and every day to ensure we can exceed your expectations. And when it comes to insurance, we pay close attention to your personal needs to ensure you can protect yourself, your family and your home. Thank you for trusting us to deliver on this promise. In the 2018 regional J.D. Power study, BCAA achieved the highest score in Policy Offerings, Price, and Billing and Payment. We believe insurance should be clear, reliable and affordable. Getting home insurance with BCAA is smooth and easy. Starting with your initial insurance quote, we educate you throughout and help you make the smartest decisions about your coverage. Throughout your life changes, you can turn to us for personalized service to help you manage your policy. And if you need to file a claim, we'll keep the process simple, ensure you understand all the details and more importantly – we'll get you back on track. Achieving this award is only possible through the talents, expertise and care of our remarkable employees, who provide professional and friendly service when you call, visit our locations or go online for help. We all understand that protecting yourself and your family is important – and each and every one of us believes you deserve the best. Learn more about BCAA Home Insurance at: bcaa.com/home. BCAA Receives J.D. Power Award for Home Insurance – the Gold Standard in Excellence Member Consumer Magazine Division

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